FAQ's
Payments
Payments are made to using our merchant links seen in the footer of our online store. T&C's apply to each individual merchant service with APR clearly visible
Delivery Lead time?
Most of our stock is UK based and shipped next day. Some items are either sourced from abroad or a bespoke design from the manufacturer. The lead-in date will be cleared specified for these items,
Although this does vary depending on the time of year, our typical delivery lead time on in-stock products is between 2 to 10 days. Our lead time on Special Orders will vary depending on where in the world the manufacturer is located. Special Orders from our manufacturers can take as little as 5-12 weeks, whereas an Overseas/European manufacturer can take up to 1-3 months to arrive at our warehouse. We ask that you be patient throughout this process as there can be unforeseen and uncontrollable circumstances that may affect these estimates given by your personal online assistant.
Why is one leather grade more expensive?
The main determining factor of a grade of leather is the origin or the raw hide. Hides from the Southern hemisphere are more abundant and tend to show more of the natural characteristics (insect bites, scars, stretch marks, etc.) of leather. They are less supple than hides from the northern hemisphere. Generally speaking, the higher grades of leather come from hides raised in the Northern hemisphere. Hides come from all over the world, and are classified into categories based on their origin. Then they are sorted by the amount of natural characteristics that are present on the hide. Since hides with fewer characteristics are rarer, they are usually more expensive, and require less processing to complete the leather. Hides from the Southern Hemisphere usually represent the majority of all hides. These hides, by their origin, have more natural characteristics and will show more variation in colour. This is natural and should not be seen as a defect. The difference in these hides help to illuminate why there can be such discrepancies between leather prices. See store for details, we strongly recommend you ask us questions and give us a chance to educate you on this interesting and exciting subject.
Do you offer Design services?
Absolutely, our in-house interior designers are happy to help you put together your dream home. We provide design services to help you design a space that will be tailored to your taste, lifestyle, and budget as well! Our in-house interior designers make in-home visits to make measurements of your space and draft up visuals to help you visualize what your finished space would look like. Our designers do not just pick coordinated furniture, they get to know you and your space to make sure your choices match your lifestyle. There is a £250 design consultation fee, which is credited back towards your purchase. See store for details or to arrange a consultation and get your dream home started today.
Do you offer special orders?
We work with numerous manufacturers and suppliers. Despite having access to warehouses, stocking all of the available options for all of these different vendors would be impossible. That is why, with certain vendors, we offer the option to Special Order. A Special Order allows the customer to get exactly what it is they want, even though we do not stock it. Make sure you enquire with your sales person... you never know, the sofa that you see in black but would love in white could potentially be Special Ordered! See store for details.
Can I pick up my furniture?
Our service offers full home delivery with some options such as "White Glove Service" can be added,
Leather Upholstery Care?
We recommend cleaning it using a neutral soap diluted with water. Use a white, dry, and soft cloth. Some of the brands that we carry also offer cleaning kits for their leather products, these can be purchased in store. However, simply dusting the sofa, and cleaning up spots when they occur will help maintain your leather upholstery. Avoid direct sunlight and closeness to heating vents. It is important to remember that leather is a natural material, just like human skin, that will change its feel and appearance as it ages.
Are your products covered by a warranty?
Our suppliers offer typically offer a limited one-year warranty, to the original purchaser, against manufacturer defects towards labour and materials or replacements. Fabrics, leathers, metal finishes, and all "As-Is" merchandise, excluded.
Do you offer price matching?
We strive to provide the best service to our customers that we can. That includes price matching. We value your business, and you as a customer, and therefore we will match any local competition of the same product advertised in print, within 30 days of your purchase in the form of a store credit.